Isihlangu Conservation Alliance NPC
Effective Date: 26-10-2025
Isihlangu Conservation Alliance NPC (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the responsible use of your personal information. If you have any questions or concerns about how we process your Personal Data, please contact us at info@isihlangu.org.
By accessing our website or using our services, you acknowledge and agree to the collection, use, and processing of your Personal Data as outlined in this Privacy Policy.
This Privacy Policy forms part of our Terms and Conditions. In the event of any inconsistency between the Terms and Conditions and this Privacy Policy, the terms of this Privacy Policy shall prevail with respect to the processing of Personal Data.
Table of Contents
- Definitions
- Our Data Protection Principles
- Your Rights Regarding Personal Data
- Personal Data We Collect
- How We Use Your Personal Data
- Sharing of Personal Data
- Data Security Measures
- Cookies and Tracking Technologies
- Accessing, Updating, and Deleting Your Data
- Contact Us
1. Definitions
- Personal Data – Any information relating to an identified or identifiable natural person.
- Processing – Any operation or set of operations performed on Personal Data, whether automated or not, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, erasure, or destruction.
- Data Subject – A natural person whose Personal Data is being processed.
- Child – A natural person under the age of 16.
- We/Us – Refers to Isihlangu Conservation Alliance NPC, whether capitalized or not.
2. Data Protection Principles
We are committed to upholding the following principles when processing Personal Data:
- Lawfulness, Fairness, and Transparency We process Personal Data only on lawful grounds, with fairness and transparency. We respect your rights and will provide clear information about our processing activities upon request.
- Purpose Limitation Personal Data is collected for specific, legitimate purposes and is not further processed in a manner incompatible with those purposes.
- Data Minimization We only collect and process the minimum amount of Personal Data necessary to fulfill the intended purpose.
- Storage Limitation Personal Data is retained only for as long as necessary to fulfill the purpose for which it was collected, unless otherwise required by law.
- Accuracy We take reasonable steps to ensure that Personal Data is accurate, complete, and up to date.
- Integrity and Confidentiality We implement appropriate technical and organizational measures to safeguard Personal Data against unauthorized access, disclosure, alteration, or destruction.
3. Data Subject Rights
As a Data Subject, you are entitled to the following rights under applicable data protection laws:
- Right to Information You have the right to know whether your Personal Data is being processed, what data is being collected, the source of the data, the purpose of processing, and who is responsible for processing it.
- Right of Access You have the right to request and receive confirmation of whether your Personal Data is being processed. You may also request a copy of the Personal Data we hold about you.
- Right to Rectification You may request correction or completion of any inaccurate or incomplete Personal Data.
- Right to Erasure (“Right to be Forgotten”) Under certain circumstances, you may request the deletion of your Personal Data from our records.
- Right to Restrict Processing You may request that we limit the processing of your Personal Data if specific conditions are met (e.g., contesting accuracy or objecting to processing).
- Right to Object to Processing You may object to the processing of your Personal Data in certain cases, such as direct marketing or profiling.
- Right to Object to Automated Decision-Making and Profiling You have the right not to be subject to decisions based solely on automated processing, including profiling, where such decisions produce legal or similarly significant effects.
- Right to Data Portability You may request your Personal Data in a structured, commonly used, and machine-readable format. Where technically feasible, you may also request that we transfer your data directly to another data controller.
- Right to Lodge a Complaint If we deny your request under any of the above rights, we will provide a clear justification. If you are dissatisfied with our response, you may contact us or escalate the matter to the relevant supervisory authority.
- Right to Seek Assistance from a Supervisory Authority You have the right to approach a data protection authority for assistance or to pursue legal remedies, including claims for damages.
- Right to Withdraw Consent You may withdraw any previously given consent for the processing of your Personal Data at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
4. Personal Data We Collect
We collect Personal Data that you voluntarily provide to us, including but not limited to:
- Full name
- Email address
- Any other information necessary to deliver services, respond to inquiries, or enhance your experience on our website.
This data may be collected when you:
- Subscribe to newsletters
- Submit contact forms
- Comment on content
- Participate in campaigns or donor activities
- Engage with interactive features on our website
We retain this information to fulfill service obligations and improve user experience.
5. Information Automatically Collected
When you interact with our website or services, we may automatically collect certain information through cookies, session tools, and similar technologies. This may include:
- IP address
- Device type and browser information
- Pages visited and time spent on site
- Shopping cart contents (if applicable)
- Interaction history and preferences
This data is used to improve your experience, optimize website functionality, and tailor content to your interests. Your activities may be logged for analytics and service enhancement purposes.
6. Information from Our Partners
We may receive Personal Data from trusted third-party partners who confirm they have lawful grounds to share such information. This may include:
- Data you have provided directly to them
- Data collected by them under lawful basis (e.g., consent, contract, or legitimate interest)
We only engage with partners who comply with applicable data protection laws.
7. Publicly Available Information
We may collect publicly available information about you from sources such as public directories, social media platforms, or government registries, where legally permissible.
8. How We Use Your Personal Data
We process your Personal Data to:
- Deliver services you have requested
- Register and manage your account
- Provide promotional items at your request
- Communicate with you regarding services, updates, or changes
- Enhance your user experience
- Fulfill legal or contractual obligations
Legal Grounds for Processing
We process your Personal Data based on the following lawful bases:
- Contractual Necessity
- To identify you
- To deliver services or products
- To communicate for sales, invoicing, or service updates
- Legitimate Interest
- To send personalized offers or updates (from us or selected partners)
- To improve service delivery and donor engagement
- Consent
- Where required, we will seek your explicit consent before processing your data for specific purposes.
We may also process your Personal Data for the following purposes:
- To administer and analyze our supporter base (e.g., donation behavior, engagement history) to improve the quality, relevance, and availability of our services and campaigns
- To conduct surveys or questionnaires related to supporter satisfaction and engagement
- To offer you services or opportunities similar to those you have previously engaged with, based on our legitimate interest—unless you have opted out
Processing Based on Consent
With your explicit consent, we may process your Personal Data to:
- Send you newsletters, campaign updates, and promotional offers (from us and/or carefully selected partners)
- Fulfill any other purpose for which we have specifically requested your consent
Processing Based on Legal Obligations
We may process your Personal Data to comply with legal or regulatory obligations. This includes:
- Retaining billing and financial information for accounting and audit purposes (no longer than one year unless required by law)
- Anonymizing Personal Data for statistical or research purposes. Once anonymized, such data falls outside the scope of this Policy
Compatible Further Processing
In some cases, we may process your Personal Data for purposes not explicitly listed here, provided they are compatible with the original purpose. We will ensure that:
- The new purpose is reasonably related to the original context
- Your rights and interests are not adversely affected
- Appropriate safeguards are in place
We will notify you of any such further processing and its purpose.
9. Who Else Has Access to Your Personal Data
We do not sell or share your Personal Data with unaffiliated third parties. However, in limited cases, we may share your data with trusted service providers to support our operations or improve your experience. These include:
| Category | Partners/Status |
| Processing Partners | None |
| Business Partners | None |
| Connected Third Parties | Google Analytics (used for website analytics and performance monitoring) |
We ensure that any third parties we engage with adhere to strict data protection standards and only process your data on our instructions.
We only engage with processing partners who demonstrate an adequate level of protection for your Personal Data. We may disclose your Personal Data to:
- Public authorities or regulators when legally required to do so
- Third parties if you have provided explicit consent
- Other entities where lawful grounds exist (e.g., contractual necessity or legitimate interest)
All disclosures are made in accordance with applicable data protection laws and only when necessary.
10. How We Secure Your Data
We take data security seriously and implement the following safeguards:
- Secure communication protocols (e.g., HTTPS)
- Anonymization and pseudonymization where appropriate
- Continuous monitoring for vulnerabilities and unauthorized access
While we strive to protect your data, no system is entirely immune to breaches. In the event of a data breach:
- We will notify relevant authorities promptly
- We will inform you if your rights or interests are at risk
- We will cooperate fully with investigations and take remedial action
If you have an account with us, you are responsible for keeping your login credentials confidential.
11. Children’s Privacy
We do not knowingly collect Personal Data from children under the age of 16. Our services are not directed at children, and we take steps to avoid unintentional data collection from minors.
12. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze user behavior
- Administer and optimize our website
- Track user interactions
- Personalize your experience
What Are Cookies?
Cookies are small text files stored on your device. They help websites function efficiently and remember user preferences. Only we can access cookies created by our website.
You can manage or disable cookies via your browser settings. However, disabling cookies may affect your ability to use certain features.
Types of Cookies We Use
| Cookie Type | Purpose |
| Necessary Cookies | Enable core functionality (e.g., login). Do not collect personal data. |
| Functionality Cookies | Enhance convenience and personalization (e.g., remembering form inputs). |
12. We also use the following types of cookies:
| Cookie Type | Purpose |
| Analytics Cookies | Track usage patterns and performance of our website and services. |
| Advertising Cookies | Deliver relevant ads, limit ad frequency, and share visit data with advertising networks. These cookies may be linked to site functionality provided by third parties. |
You can manage or delete cookies via your browser settings. For broader control of third-party cookies, consider using privacy tools such as:
- optout.aboutads.info
- youronlinechoices.com
- allaboutcookies.org
We use Google Analytics to monitor website traffic and performance. You can review Google’s Privacy Policy and opt out via the Google Analytics Opt-Out Tool.
13. Accessing and Deleting Your Personal Data
You may view and delete the Personal Data we store about you by using our online privacy management tool. Available on request.
14. Contact Information
If you have any questions about how we process your Personal Data, your rights, or this Privacy Policy, please contact:
Data Protection Officer 📧 Email: info@isihlangu.org
15. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically to stay informed about how we protect your data.